Host Policy and Recommendations
Platform requirements for property hosts · Revision of June 1, 2025
1. Property Requirements
Mandatory Standards
- Cleanliness and order at each guest check-in;
- Working plumbing, electrical, heating/cooling;
- Adequate bed linen and towels;
- Working locks on all doors and windows;
- First aid kit;
- Hot water and stable electricity;
- Internet/Wi-Fi (if listed — required and matches stated speed).
Recommended Amenities for ⭐⭐⭐⭐⭐ Rating
- Washing machine;
- Hairdryer and basic toiletries;
- Iron and ironing board;
- Crockery set;
- TV / Smart TV;
- Information booklet (Wi-Fi, rules, contacts, attractions).
2. Listing Requirements
- Photos: minimum 8 (≥1200×800 px), accurate. Wide-angle lenses that distort room size are prohibited.
- Description: accurate, no exaggerations. Real area, floor, elevator, window view.
- Price: all-inclusive, no hidden fees. Extra charges (cleaning, parking) must be clearly stated.
- Address: shared with guests only after booking confirmation.
- House rules: specify your special requirements (smoking, pets, noise).
- Accuracy: update photos when the interior changes significantly.
3. Booking Management
- Response time: within 2 hours. Hosts responding in >4 h receive lower search priority.
- Accept/decline: within 24 hours — otherwise the request is auto-cancelled.
- Calendar accuracy: block unavailable dates. Accepting bookings for blocked dates is not allowed.
- iCal sync: required for properties listed on multiple platforms.
- Guest access: ensure access at the agreed time.
4. Pricing
- Use "Analytics" to compare with similar properties in your city.
- Different prices for different periods (weekends, holidays, season) are encouraged.
- State the minimum stay honestly.
- Discounts for long stays (7+ nights) improve occupancy and rating.
5. Guest Communication
- Communicate only via Platform chat — this protects both parties.
- Provide comprehensive property instructions before check-in.
- Discrimination of any kind is prohibited and results in account removal.
- Do not visit the property without notifying the guest (at least 24 hours in advance).
- Hidden cameras in living areas are prohibited. External cameras at the entrance are allowed only with explicit mention in the listing.
6. Cleaning and Preparation
- Professional cleaning between stays: clean floors, fresh linen, clean bathrooms.
- Cleaning fee — stated in listing, must match real cost.
- For stays of 7+ nights — mid-stay cleaning or linen change.
- Replenish consumables: toilet paper, soap, washing powder.
7. Documents and Taxes
As a host you must comply with Uzbekistan law:
- Property documents: title document or lease agreement authorising subletting.
- Guest registration: where required — registration of foreign nationals (OVIR requirement).
- Taxes: rental income is taxable. Turar.uz is not a tax agent for hosts.
8. Rating and Superhost
The "Superhost" status is awarded for the past 12 months when:
- Average rating ≥ 4.8;
- Cancellation rate ≤ 1%;
- Response time <2 h in ≥90% of cases;
- ≥10 completed bookings.
- Benefits: search priority, badge, extended support, marketing campaigns.
9. Receiving Payouts
The guest pays only a 12% booking deposit online via OCTO (Visa, Mastercard, UnionPay, UzCard, Humo, 3D Secure) — this locks the dates and reveals your exact address and phone. The remaining 88% is paid by the guest directly to you at check-in — no payout delay and no platform deductions. Listing, PMS, AI descriptions and iCal sync are free.
📞 Host Support
- 📧 hosts@turar.uz
- 📞 +998 91 137-67-76
- 💬 Telegram: @turaruz